By Dustin Ma, Assistant Operations Manager Los Angeles
Our team here at DoorDash just signed up with Slack, and we couldn’t be more excited. Of course, the first thing we did once everyone had registered was to figure out how to use Slack with our daily DoorDash deliveries. After banging away for the past couple weeks and testing a few different integrations, here are five quick tips that we often use to get the most out of DoorDash with Slack.
1. Create a group order
Ordering lunch for the whole team? Getting burgers for a late-night hackathon? Need an afternoon pick-me-up with a boba run? DoorDash makes it easy to create group orders. First go to doordash.com and click into the restaurant you want to order from. In the top right corner you’ll see a link that says “Ordering as a group? Create a group order.”
Read through the dialog and click the green “Create a group order” button to see a unique link that you can share with others.
Now head over to Slack. Go to the channel where most people are hanging out and paste in the group order link with the [@here] handle to notify everyone it’s time to put in their orders. Once everyone has submitted an order, head back to the DoorDash website and click checkout to pay and submit the order.
2. Track order status in Slack
The worst part of submitting an order for a group is when everyone keeps asking every few minutes when the food will arrive. Rather than playing a continuous game of “is it here yet?” you can use Slack to keep everyone in the loop about the order status.
First: go into Slack and create a channel called #doordash-order-status.
Now we’ll use IFTTT to forward order notifications to that channel. In order to do this you’ll need to use this IFTTT recipe to post incoming tagged messages to a Slack channel.
You must sync this recipe to whoever’s cell phone is ordering the food and you will actually add this recipe four different times with these four different “Keywords or simple phrases:”
- has confirmed your order from DoorDash
- your order has been picked up
- is approaching with your order
- how would you rate your experience from
Then just choose the Slack channel #doordash-order-status and you’re all set. Now any time DoorDash texts you with a status update, every team member who joins the channel will see the update as well.
3. Collect ratings from everyone
DoorDash gives customers the opportunity to rate their deliveries – this helps us know if anything went wrong with your order and allows us to make sure we’re constantly improving the service. But ratings can be challenging with groups, when everyone has ordered a different item. Fortunately, Slack has a poll integration allowing your team to collectively vote on the delivery rating.
To do this, we’ll use Open Agora. Open Agora gives detailed directions on integrating with Slack so check out the steps on their site. Once you have Open-Agora set up on Slack, follow the following steps to create a poll and vote on delivery rating:
- Type “/poll create 1-5 Star Rating” in the #doordash-order-status channel. This will create a poll.
- Type “/poll add 1, 2, 3, 4, 5” this creates the option to vote for desired delivery rating.
- Type “/poll vote $[choice]” with [choice] representing your vote for the quality of the delivery. $5 would represent a 5 star delivery!
- Type “/poll result” to see results from the votes.
Now whoever ordered the food can take these results and rate the delivery!
4. Share the receipt so people can pay you back
If one person ordered coffee for the whole team, you may want folks to pay you back for what they received. To automate the process, install this IFTTT recipe to automatically forward any order confirmation email to your team’s Slack channel. That way everyone can see the itemized receipt and pay you back, whether it be through Venmo, Paypal, Bitcoin or good old fashioned cash.
5. Celebrate!
Ok this isn’t really a hack, but we love to use giphy to celebrate when our food has arrived. Make sure you’ve enabled the giphy integration then try the command [/giphy let’s eat] or [/giphy cheers] or [/giphy yum] to get some great animations and celebrate your delicious delivery!
